National Science Foundation - Where Discoveries Begin

NSF Systems and Services Unavailable

A power failure in the NSF Data Center Thursday evening caused all servers to shut down. This means that NSF IT Systems are unavailable to NSF staff and our research community of applicants and awardees. Here is what you should know:
  • Remote access is not available, with the exception of email. You can access email using Outlook from your NSF laptop or mobile device that is already configured for NSF email. You can also use Outlook Web App (OWA) from a non-NSF computer (see special instructions below); and
  • Access to NSF systems, such as, eJacket, InsideNSF, FastLane, and is not available.
If you're in the NSF building:
  • The power to the building is on; however access to the Internet, NSF email, and NSF networks (wired and Wi-Fi) is currently unavailable;
  • Cell phone data service allows you access to mobile email while in the building but cell service may not be as strong; and
  • Though you will not have Internet access, you can still log in to your computer and access applications such as Microsoft Word and Excel and files saved on your hard drive.
Directions for accessing NSF email via Outlook Web App (OWA)

Please note:

  • If you are using Comcast to access the Internet, this solution may not work for you
  • You can only access OWA if you have a working SecurID token
  1. Open your Internet browser, and go to
  2. Ignore the choice at the top between public and private computer. Also, ignore the checkbox at the bottom for using a different username.
  3. Use your NSF username, password, and passcode to log in; however, the order in which password and passcode appear is reversed. This means you need to enter your:
    1. Username
    2. Passcode (PIN + Tokencode)
    3. Password